1. Introduction
Alkhaleejion—including its business units such as Alkhaleejion Kitchens (collectively, “Alkhaleejion,” “we,” “our,” or “us”)—is committed to protecting the privacy of our customers, website visitors, and all individuals who interact with us online and offline. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our websites, showrooms, social‑media channels, or otherwise engage with our services (the “Services”).
2. Scope of This Policy
This Policy applies to personal information processed by Alkhaleejion in connection with:
- Websites & Mobile Experiences – including alkhaleejion.com, alkitchen.sa, landing pages, and microsites.
- Showroom & Event Interactions – visits to our physical locations, trade shows, and pop‑up events.
- Digital Marketing Channels – such as Snapchat, TikTok, Instagram, Google Ads, email, and SMS.
- Customer Support & Sales – inquiries through phone, chat, social media, or in‑person consultations.
3. Information We Collect
| Category | Examples | Source |
|---|---|---|
| Identifiers | Name, postal address, email, phone number, social‑media handle, government ID (when required for financing) | Provided by you |
| Commercial Information | Quotes, orders, installation records, payment history, preferred surface materials (e.g., Notion Stone) | Provided by you; created during transactions |
| Device & Usage Data | IP address, browser type, referring URLs, pages viewed, time spent, clicks, in‑store Wi‑Fi analytics | Collected automatically |
| Marketing & Communications | Preferences, campaign interactions, survey responses | Provided by you; collected automatically |
| Audio, Visual & Biometric Data | CCTV footage in showrooms for security; call recordings for quality assurance | Collected automatically |
| Geolocation Data | Approximate location inferred from IP or courier shipping information | Collected automatically; generated during fulfillment |
We may combine information from different sources to improve accuracy and completeness.
4. How We Use Your Information
We process personal information to:
- Provide & Install Kitchens and fulfill other product or service requests.
- Personalize Your Experience on our sites, apps, and showrooms.
- Communicate about quotes, orders, deliveries, and service updates.
- Send Marketing & Promotional Messages (with the option to opt out at any time).
- Conduct Analytics & Research to enhance product design, materials, and customer engagement.
- Detect, Prevent & Respond to Fraud or Security Incidents.
- Comply with Legal Obligations and protect our rights, property, and customers.
5. Legal Bases for Processing (EEA/UK Visitors)
If you are located in the European Economic Area or the United Kingdom, we rely on one or more of the following legal bases: contract performance, consent, legitimate interests, legal obligation, and protection of vital interests.
6. How We Share Information
We may share your information with:
- Service Providers & Partners – logistics providers, payment processors, IT hosting, analytics, marketing, and installation subcontractors bound by confidentiality.
- Business Transferees – as part of a merger, acquisition, or asset sale.
- Legal & Regulatory Authorities – when required by applicable law or to protect our rights and customers.
We do not sell your personal information for monetary consideration.
7. Cookies & Similar Technologies
Our websites use first‑ and third‑party cookies, pixels, and similar technologies to remember preferences, measure campaign effectiveness, and analyze traffic. You can manage cookie settings via your browser or our cookie banner.
8. Data Retention
We retain personal information as long as necessary to fulfill the purposes outlined in this Policy, including legal, accounting, and reporting requirements. Retention periods vary depending on data category and legal obligations.
9. Your Choices & Rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, data portability, and withdraw consent. To exercise these rights, please contact us using the details below. We may need to verify your identity before responding.
Marketing emails include an unsubscribe link, and you may opt out of SMS by replying STOP.
10. Children’s Privacy
Our Services are not directed to children under 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us to request deletion.
11. International Data Transfers
Your information may be transferred to—and processed in—countries outside your residence, including the Kingdom of Saudi Arabia and the United States. Where required, we implement appropriate safeguards such as Standard Contractual Clauses.
12. Security
We employ administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, role‑based access controls, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security.
13. Changes to This Privacy Policy
We may update this Policy periodically to reflect changes in our practices or legal requirements. We will post the updated version with a revised “Effective Date” and, where appropriate, notify you via email or prominent notice.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Data Protection Officer:
Email: info@alkhaleejion.com
Phone: +966920013032
Last reviewed: 1 June 2025